Frequently asked questions
If something does not work, Troubleshooting goes through the causes symptom by symptom; if you cannot find what you are looking for, write to Support.
On this page
Getting started
Where do I start?
With First steps, which takes you from creating the Telegram channel and the bot to your first offer. In the application, Home offers you the setup assistant: it connects the bot, creates your first channel and confirms the region. To publish, the owner also needs to have a confirmed email, as Access and account explains. The Amazon and AliExpress credentials are added afterwards, in Stores and affiliation, when you have them.
How do I create a Telegram bot?
Open Telegram, look for @BotFather and send it /newbot. It asks for a name and an alias and, when it is done, gives you the token, which you paste into the assistant or into Settings › Telegram. First steps explains it step by step.
Do I have to add the bot as an administrator of the channel?
Yes. In the channel settings in Telegram, go to Administrators, add your bot and leave the Post messages permission ticked; it is the only one it needs. The bot is the same for the whole organization, so repeat this step in every channel you add. First steps explains it step by step. When you connect the channel, the application tells you whether the bot can publish and, if not, what it is missing: Channels explains it.
Can I use a different bot for each channel?
No. The bot token belongs to the organization and every one of your channels shares it. Channels explains it.
Publishing
What spends a credit?
Reading a product's page when it is not read with your store credentials: normally one credit, a few more in the stores that cost more to read, and nothing on Amazon and AliExpress with your credentials. Publishing, queueing and searching do not spend. Stores and affiliation explains it.
Can I publish without an affiliate link?
Yes. If there is no affiliate rule and no store credentials, an amber notice appears under the link: “This link will go out without your affiliate code”. You can publish anyway; the link goes as it is. For it to carry your code, create a rule in Stores and affiliation or, for Amazon and AliExpress, enter your credentials and press Extract data.
Why does it warn me that the link will go out without my code?
Because no affiliate rule covers that store and, if it is Amazon or AliExpress, the link was typed by hand or is shortened: the code is only added when you press Extract data. Create offer explains it, and the other causes, Troubleshooting.
Why does my image not appear?
If the offer had no Image URL —the store did not give one when the page was read, or the field was left empty—, the message goes out as text, with no photo and no composed image. Paste the photo's link into that field, starting with https://, and the preview will show it above the text. Image editor explains it.
If the Image URL cannot be opened, the preview warns you under the field: check that the link is the photo's, not the page's. If what you expect is the composed image from the image editor, remember that the free plan publishes the original photo even if the preview shows the composed one. Create offer explains it.
The message status says there are too many characters. Can I publish anyway?
No: the send is rejected and tells you how many characters are over. The limits are 1024 characters if the message carries an image and 4096 if it is plain text. It counts, as Telegram does, the visible text: formatting and link addresses take no space. Shorten the description or the title, or remove the photo if the text is long. Create offer explains it.
Is what I type in Create offer saved?
Yes, in that browser tab, for seven days. If you reload or come back later, the form appears as you left it, with the notice “We have brought back what you were writing”. Clear and a successful send erase it. Create offer explains it.
Can I publish to several channels?
Yes, with the Send to several channels button in Create offer, on the Creador and Agencia plans; channels are created in Settings › Channels. How the send works is explained in Create offer.
Can I publish on WhatsApp or X?
Yes, with Share, in the header of Create offer: it hands the message, and the image if the template generates one, to the share menu of your phone or browser, and from there you choose WhatsApp, X or any other application. The button only appears where the browser has that menu, which is phones and some desktop browsers. Create offer explains it.
I have reached the month's publications limit
The free plan and Solo have a cap on publications a month, which the pricing page gives; Creador and Agencia have no cap. One publication is counted for each channel a message reaches. They reset on the 1st. Meanwhile you can leave offers in the queue: on Solo they will go out on their own when the month begins; on the free plan, which publishes by hand, they wait for you to publish them with Publish now. The month's publications explains it.
The queue
In what order are queued messages sent?
In the order they came in: first in, first out. The queue shows them as a schedule, with the time each one's turn comes. Publication queue explains it.
I activated the queue but nothing is published. Why?
The queue screen says so at the very top when something stops it; if there is no notice, check that the queue is Active, that the current time is not within the Resting hours and that the Frequency has passed since the channel's last publication. Troubleshooting explains all the causes, in order.
Can I publish a queued message without waiting for its turn?
Yes. Press the row to select it and, in the bar that appears at the bottom, Publish now. The message goes out at once and is removed from the queue. Publication queue explains it.
Templates
Can I have several templates saved?
Each channel has its own template, so with several channels you already have several live templates at once. Within one channel there is only one, but you can export the saved one with Export template (it downloads as a JSON file) and import it later by pasting its content into Import template. Template editor explains it.
I loaded a predefined template by mistake. How do I get mine back?
If you have not pressed Save yet, press Discard in the header: the template goes back to how it was saved. If you already saved it, import it from the copy you exported; with no copy, you will have to rebuild it. That is why you should export before experimenting. Template editor explains it.
The application
I have forgotten my password
On the sign-in screen, unfold Sign in with username and password and press Forgot your password?: you get a link to choose a new one. What to do if it does not arrive is explained in Access and account.
How do I know there is a new version?
The What's new section in the side menu carries a number with the versions that have come out since the last time you opened it. Inside is what changes in each one. Home explains it.
It warns me about “Unsaved changes” when leaving
You have changed something on that screen and have not pressed Save. Keep editing leaves you where you were; Leave without saving loses what was changed. Settings explains it.
