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upgrade
Moving up a plan
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Instantly. You pay the prorated difference for the period and the additional credits are added right away.
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Moving down a plan
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At the end of the paid period. We will let you know which channels and collaborators exceed the limits, and you can cancel the downgrade until that date.
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archive
What no longer fits
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Channels are archived with their template, queue and profiles. Collaborators keep their assigned role but temporarily lose access.
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Cancel
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No commitment, from the subscription panel. You keep the plan until the end of the period and then move to the free plan.
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schedule
Switching to annual
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Applies today: the year is charged minus the prorated part of the current month. Switching back to monthly billing takes effect when the paid year ends.
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If a payment fails
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3 days of grace with an email notice. If it is not resolved, you move to the free plan without losing your data.
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undo
Withdrawal
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14-day window, via the form or any clear message. The prorated portion of used service is deducted; for extra credit packs, unused credits are refunded.
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Payment and invoices
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Payment is made by card. You get an invoice with every fee or credit purchase. If you are a business in another European Union country and provide your intra-community VAT number, the invoice is issued without Spanish VAT under the reverse charge.